Configuration Management

While Configuration Management (CM) is usually seen as being solely within the realms of information technology, it is an integral part of an entire service delivery process within the separate business units and within a compliance framework as it confirms that the organization is aware of its assets and has implemented the correct levels of controls.

Business Benefits:

  1. Know the location of all assets.
  2. Understands which processes and/or systems use the asset
  3. Associate assets to business processes.